Bitesize

Short Training Courses - Bitesize Learning

Short courses - 3 hour training workshops are delivered twice within a day.
Timings can be flexible, however we recommend 9.15 – 12.30 & 1.30 – 4.45.

Short courses - 2 hour training workshops are delivered three times within a day.
Timings can be flexible, however we recommend: 9.15 – 11.15, 12.00 – 2.00 & 2.30 – 4.30.

Short Courses - Bitesize Learning

Short Training Courses that deliver high impact training workshops in half the time
As more and more managers find it difficult to release staff for training and development, Bite Size Learning is a cost effective way to ensure your staff stay at the "top of their game" without being away from the workplace for long periods of time.

We can accommodate up to 48 participants in your choice of 3 x two hour interactive and practical focused workshops.

Bite Size workshops come in a choice of two or three hour sessions, depending on the needs of the group and the organisation

Popular Workshops include:

  • Managing Change

    Managing Change

    A 3 hour workshop for first line managers and middle managers.

    This workshop helps delegates understand the nature of change and the most effective ways to support their teams through a change process.

    • The nature of change

    • How people deal with change in their lives

    • Dealing with the ‘comfort zone’

    • A template for managing a change project
  • Conflict Management

    Conflict Management

    A practical 3 hour workshop, focussing on dealing with and resolving conflict in the workplace

    This workshop is suitable for any individual involved in conflict or looking to take on a mediator role within the organisation.

    • Personal conflict management assessment

    • Conflict management styles menu

    • The conflict intensity spectrum

    • The Meta – mirror exercise

    • Conflict resolution skill – advanced listening

    • Negotiation techniques

    • Mediation – dealing with conflict in the workplace

    • The eight paths to conflict resolution
  • Jump Start Your Creativity!

    Jump Start Your Creativity!

    A practical 3 hour workshop, for anyone wishing to release their creative juices.

    • What is creativity and why is creativity important?

    • Ways of looking and seeing

    • Creativity techniques (including 'Random Word', ‘Board of Directors’, ‘DNA Listing’ - dependent upon the length of the workshop)

    • Some blocks to creativity

    • Creativity and meeting goals
  • Managing Your Workload

    Managing Your Workload

    A 3 hour workshop for anyone who wants to learn some practical techniques to manage their workload effectively.

    This workshop focuses on the following outcomes:

    • To enable participants to discuss the challenges in managing their workloads openly and in a supportive environment

    • To explore practical strategies that participants can employ to manage their workloads

    • To give learners some practical exercises to manage potentially stressful situations

    • Explore some simple techniques to manage projects as well as the daily work

    • Understand how to overcome inertia and procrastination!

    • Learn a simple technique to create resourceful states
  • Juggling Too Many Balls

    Juggling Too Many Balls

    A 3 hour workshop.

    • Identify personal working preferences and their impact on efficient time management practices and behaviours

    • Identify tolerance for ambiguity, change and uncertainty and potential impact on use of time

    • Identify potential energy and time sappers due to differences in preferred ways of working amongst colleagues and customers

    • Practise when and how to use the Three Step Model to say no, say not now, say that prioritisation needs to happen

    • Increase feel-good factor by building on personal strengths, minimising weaknesses and potential negative impact of hot spots: being realistic – not Superperson!
  • Enabling Motivation

    Enabling Motivation

    A 3 hour workshop.

    • What motivates people at work?

    • What motivates people when they make changes?

    Through a practical exploration of these key focus areas:

    • An introduction to motivation

    • Values – the key motivator

    • An Integral Model – a framework to understand people and change

    • Motivation and change

    Whilst the workshop is aimed at middle to senior managers needed to motivate teams, participants will also start to understand their own drivers that motivate them.
  • NLP – An Introduction

    NLP – An Introduction

    How to use NLP (Neuro-lingusitic Programming) at work

    A 3 hour programme for all levels in the organisation.

    • Understand the “six legs” of NLP

    • Practise creating resourceful states to help you/others achieve optimum performance

    • Physiology – making it work for effective communication

    • Creating Outcomes – present state to desired state

  • Knowing Me, Knowing You

    Knowing Me, Knowing You

    A 2 hour workshop.

    This workshop takes learners along their personal journeys of discovery, which not only amazes but shocks as they realise how their actions and behaviours may be perceived by others.

    • The power of perception

    • Personal journey of discovery, using the Jigsaw Discovery Tool

    • A whole brain perspective

    • Valuing individuality and differences
  • NLP and Communication

    NLP and Communication

    A 3 hour programme, ideally to follow–on from the 'Introduction to NLP' but can be offered as a stand-alone.

    This programme is particularly appropriate for team-leaders, middle managers and senior managers.

    • The NLP Communication Model

    • Well-Formed Outcomes for Success

    • Using Timelining as an effective strategy to support project completion

    • Communication and learning styles

    • Understanding ‘People Patterns’
  • The Power of Positive Thinking

    The Power of Positive Thinking

    A quick 2 hour workshop.

    This is a practical journey to help learners understand the power of positive thinking and learn ways in which they can create their own “power of the positive”.

    • The Action – Consequences Model

    • We see what we are looking for – using this awareness to enhance the positive

    • Relaxation and stress relief

    • Anchoring resourceful states

    • Techniques to break negative patterns

    • The power of a compelling vision
  • Three Steps to Assertiveness

    Three Steps to Assertiveness

    A 3 hour workshop.

    Our fundamental approach to assertiveness is based not on the words that are said but on the alignment of emotional approach and reaction to reflect the exact message of the words. If an individual is feeling angry, threatened, unfairly criticised, or upset, this will be communicated to the other person regardless of the words said.

    • Introduction to the programme, facilitators and other delegates

    • What is a difficult situation? Small group work

    • Debrief and identification of the potential reactions to difficult situations and the costs of these reactions

    • Introduction to the 3-step Model of Assertiveness

    • Case study work on Steps 1 and 2 of the Assertiveness Model (one-day workshop)

    • Step 3 of the Assertiveness Model presented

    • In 3 trios, each individual is coached and the process observed to use the 3-step model to replay/prepare for their new approach to their chosen situation

    • What next? What do I need to do differently? What support do I need? What support can I offer?

    This workshop is also run as a full-day programme, to enable more time to be allocated to work-based case studies and practice sessions.

    This is an interactive workshop with a significant amount of closely facilitated small group work. We anticipate that many of the participants will be attending because of present and past difficulties, so we will ensure that they feel safe and guided through what is likely to be a potentially anxious experience.
  • Essentials of Customer Service

    Essentials of Customer Service

    A 3 hour workshop, a great refresher to revitalise and energise the team.

    • Tales from the Crypt - identify what really differentiates “OK” service from “Great” service and the importance of attitude in service delivery

    • Customer Expectations - discussion of perceived V's real needs of the customer

    • What Business are we in? The importance of not being complacent

    • The Four Levels of Service

    • Mission Possible – learners work together to create a mission statement. This activity helps to bring a new sense of meaning to work

    • The Importance of First Impressions

    • Heroes and Villains – learners complete a personal reflection activity which provides individual team members with feedback about how the service they personally deliver may be perceived by the customer
  • Is OK good enough?

    Is OK good enough?

    A 3 hour workshop, for frontline staff and supervisors.

    • Is OK good enough?

    • First impressions – the importance of first impressions and the role of body language in appearing to be approachable and available to assist customers

    • Using the unique 64-piece Jigsaw Discovery Tool, learners are guided along their personal journeys of discovery. They increase their awareness of self, learn how their actions and communication impacts upon others and how they may be perceived by their colleagues and customers.

    • Understanding the needs of individual customers – learners look at the drivers and motivators behind the service needs of individuals

    • Customer Spotting – learners identify the “tells” in a customer’s body language and verbal communication which provide vital information as to service preferences for the individual

    • Engaging the customer - having identified where the moments of opportunities are learners, develop strategies for when, why and how to approach the customer

Contact Jigsaw@work on: Tel: +44 (0) 1924 864444    Email: .(JavaScript must be enabled to view this email address)