Customer Care Training – empowering teams to delight customers
Customer Care Training delivered by Jigsaw@work supports organisations looking to become truly customer focused.
We empower individuals and we empower teams by equipping them with the skills, knowledge and confidence to exceed standards of customer care and achieve customer service excellence even in the most difficult circumstances. We facilitate a 'can do' customer focused culture within the workplace.
Through high impact customer care training we help teams to develop the communication skills needed to meet the changing demands of customers confidently and effectively.
Our Customer Care Training help teams to enhance the customer experience and achieve a customer focused culture.
Customer Care Training includes:
Bitesize workshops covering Customer Care Training include:
Packed with activities
Customer Care Training, which are packed with activities, discussions, creative activities and learning reviews, will help individuals and team members to:
• Increase emotional intelligence and self awareness, creating a better understanding of their personal service delivery styles and the impact this has upon customers
• Better understand behaviour to build greater empathy with the customer and understand their perspective
• Enable team members to anticipate the real needs of the customer and adapt their personal delivery style to match customer needs
• Equip team members with the skills to prevent complaints and difficult situations arising or escalating