Resolving Real Conflicts
Conflicts are a fact of organisational life and it takes a great intellectual skill and emotional resilience to sort out. What often prevents conflict resolution is the assumption that the conflict is simply about a business issue. Research shows that, in most cases, the issue is simply a symptom of the clashes of personality and character. Until these underlying conflicts are sorted out, new issues will keep emerging.
The Resolving Real Conflicts course is not a theoretical exercise in conflict resolution, but a practical application for people involved in a real conflict.
Each course will be different, depending on the nature of the conflict being addressed, and the relationships between the involved parties. However, typical topics covered are:
• Different perspectives on the conflict at issue
• Getting to know yourself and your adversary
• Reframing conflict – how this is done?
• Reframing this conflict – changing perspectives
• Finding the common ground
• Ways forward – costs and benefits
• A strategy for moving on
• Putting the strategy into practice
• Get to the roots of and find ways of dealing with a particular conflict affecting an organisation
• Provides the capabilities to identify potential sources of future conflict
• Develops the skills of conflict resolution for the future
The primary outcome from the programme is a way forward for the people involved within a particular conflict. But they will also learn, for the future:
• How to identify potential conflicts before they happen
• How to understand where conflicting parties are coming from
• How to set up a conflict resolution programme
• How to work through a conflict step by step to resolution
Who should attend?
Anyone involved in real conflict.