Coaching

Supporting Staff and Customers Through Change

Supporting Staff and Customers Through Change is a one-day programme looking at the fears and concerns of staff and customers when introducing changes, which not only mean a different way of working but also impacts upon the way in which a customer interacts with the organisation.

    Content Overview

    • The impact of the change in the workplace

    • The transition experience

    • Roles during change

    • Strategies for supporting individuals through change

    • Influencing and supporting the customer

    Duration

    Supporting Staff and Customers Through Change is delivered in one-day.



    “It is not necessary to change. Survival is not mandatory.”
    Demming

    Benefits

    • Understand how the changes impact upon the staff, the customers and the organisation

    • Awareness of the drivers of change

    • Identification of the fears and concerns of staff and customers, regarding the change

    • Acknowledgement of how different people experience change

    • Understand own attitudes and reactions to change

    • Develop strategies to manage the effects of change in self

    • Identify ways of supporting colleagues and customers

    • Influencing customers to buy into the changes

    Who should attend?

    Managers, team leaders and frontline staff who are working in a changing environment where the impact of the changes will affect the customer as well as team members.

    Contact Jigsaw@work on: Tel: +44 (0) 1924 864444    Email: .(JavaScript must be enabled to view this email address)